MONDAY - THURSDAY | 10AM - 5PM
CLOSED ON FRIDAYS + WEEKENDS & HOLIDAYS
The following policies apply to A la Carte Services only. All policies for logo development, monthly passes and branding packages will be shared in a contract for each client to review and agree to after the clairty call.
ACCEPTANCE OF TERMS AND CONDITIONS
Upon submission of payment, the client has been assumed to have read and agrees to the policies set by Chanlagraphics LLC. If you have not read the policies listed on the website in addition to the terms outlined in this contract, that is not at the fault of Chanlagraphics LLC.
Turnaround times for A la Carte services vary from 7- 14 business days, depending upon the service. The exact turnaround time for each A la carte service is located in the information section of the product page of each service.
Rush fees can only be applied to a la carte services such as E-flyers. An adequate amount of time to design each project is needed for you to receive the highest quality work from Chanlagraphics LLC. It is extremely important that the client allows Chanlagraphics LLC to work on the project without interruptions and/or rude rush comments. Business days do not include weekends, holidays or vacations. All projects will resume when the weekend or holiday is over.
Depending on the current workload, projects may take less or more time than advertised. You will be notified if there is a significant delay to your project.
Questionnaires are used before and after booking with Chanlagraphics LLC in order to accurately retrieve information from clients regarding their designs. You will be sent an online questionnaire where you will list all information and images needed on your graphic. You will also be able to go into more detail about your design ideas and provide inspirational photos as well.
Please be aware that you are required to complete the A la Carte Questionnaire AFTER booking an A la Carte Service. The design questionnaire must be completed within 72 hours of placing your order. Please refer to the ghost policy if you take longer than 72 hours. For each day late with submitting the questionnaire, your turnaround time will be extended as a day for day extension. (If the client takes 7 days to complete the questionnaire and send information, the turnaround time will be extended by 7 days).
It is important that this questionnaire is filled out in its entirety and with great detail. In the event that a questionnaire is incomplete or improperly filled out, the client will be contacted via email. In the event that no further detail is provided after emailing and the design draft is not what the client envisioned, the client will need to pay a re-design fee ($45).
Note that the design process does not begin when an order is placed, but after the design questionnaire and any necessary information has been provided to the designer. Ex. (If an order is placed on Tuesday, but the needed information is not provided until Thursday, your turnaround time begins the next business day.)
DRAFTS & PROOFS
A steady flow of communication is needed in order to ensure that you receive your designs in time. There is a 72 hour period for you to respond to any drafts, proofs or revisions. After the 72 hours period, there is a day for day extensions on the turnaround time of your project. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!
For each day late after the 72 hour period for completing or responding to follow up about the design questionnaire, or responding to proofs and/revisions, your turnaround time will be extended as a day for day extension. (If the client takes 5 days to respond, the turnaround time will be extended by 5 days).
After 15 days of a missing/ incomplete questionnaire or no communication regarding proofs/revisions, there will be a $50 restart fee. After 30 days, your project will be CANCELLED, and no refund will be issued.
REFUNDS & CANCELLATIONS
Chanlagraphics LLC does not provide refunds for any series of projects unless agreed upon. Wanting to use another designer or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 1-2 business days may be needed because there may be revisions that need to be done. If you would like to cancel an order you have already paid for and the design process has begun (either deposit or full amount), Chanlagraphics LLC WILL NOT refund any of the payment already received.
For all A la Carte services, there is a three (3) free revision limit. After the free three revisions are used, any additional revisions will be $30.00 each.
Revisions include changes to font, color, size of element, placement of text or photo, etc. (A request for a new layout or new design is considered a redesign). For a redesign, there is a fee of $45. You will be billed via invoice for any additional revisions or redesigns via invoice. This invoice must be paid before the revisions/redesigns will be completed.
Clients will list their revisions via a revision form that is attached to the email containing their drafts. This method helps clients keep track of how many revisions they are using.
Chanlagraphics LLC strongly believes in a healthy client/designer relationship. It is crucial that the client understands that the designer is not working for them, but you both are working together to complete the project. Chanlagraphics LLC serves each client with the utmost respect and it is important that the same respect is reciprocated from the client to the designer. In the instance that you (the client) are rude/disrespectful throughout any part of the design process to the designer, your order will be cancelled and refunded immediately. Disrespectful/rude comments will not be tolerated under any circumstances.
Please note that the only A la Carte Services that allow shipping are for printed items such as:
After the designs have been finalized & approved, printing & shipping times vary depending on the service booked. Please be sure to visit the page of the service you’re booking for the specific printing & shipping times.
Please note that orders will only ship on Mondays - Fridays. If there is a significant delay in the shipment of your order, we will contact you via email.
Please note: Due to COVID-19 Delivery delays can occur. Additionally, please be sure you are checking your tracking information regularly for updates on the whereabouts of your shipment. Oftentimes packages are required to be signed for. After several failed delivery attempts to your residence, your shipment will be delivered back to Chanlagraphics LLC. You will then need to submit payment for the reshipment of your prints before your prints are shipped out again.